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Band-Aids,The Difference between Response Time and Fix Time

[fa icon="calendar'] May 18, 2015 1:36:04 PM / by admin posted in Information Technology, Response Time vs. Fix Time, Managed Service Provider

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You want your IT administrator/Managed Service Provider (MSP) to respond immediately to your problem, and you want it fixed as soon as possible. Unfortunately you need to figure out if they are actually fixing the problem or giving you Band-Aids.

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