MKS&H Articles

Computer Security: The Smoking Gun

[fa icon="calendar'] Apr 7, 2016 1:23:15 PM / by admin posted in Information Technology, IT, Computer Security, computer, Managed Service Provider

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I receive a phone call from a Fortune 500 company employee.

Me: “Tier One Technology Partners, this is Nick. Can I help you?”

Evan: “Nick? It’s Evan. It’s an emergency! I have a virus and I don’t know how I got it!”

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The Outside Factors of Choosing a Provider for your IT Needs

[fa icon="calendar'] Nov 19, 2015 2:39:41 PM / by admin posted in Operations, Information Technology, IT, business, Entrepreneur, Managed Service Provider

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A company using a technology MSP (Managed Service Provider) can run into all different problems working with an IT provider for many reasons. Besides the general technology and service, what supplementary areas should you focus on when choosing an MSP so you don’t find yourself in this situation?

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Microsoft Notes from an IT Guy

[fa icon="calendar'] Oct 28, 2015 3:20:04 PM / by admin posted in Information Technology, IT, Managed Service Provider

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Recently Microsoft has started to up their game, coming out with new releases for everything from their operating system and office applications to the newest tablets and computers. For the first time we are looking at manufacturers like Dell, Lenovo, Toshiba, Asus, and other companies and seeing them work in concert with Microsoft. Machines with less hardware still work faster, have better screens, better buttons, and maybe even drive your car for you.
Let’s discuss what this means for you, your office, and your job:

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How IT Can Improve Your Bottom Line

[fa icon="calendar'] Oct 8, 2015 11:21:07 AM / by admin posted in network, Security, Information Technology, IT, growth strategies, computer, Managed Service Provider

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Businesses often complain about the cost of purchasing and working on computers. Computers are expensive and break at the wrong times, they aren't coffee resistant, they do not handle physical violence (although we've all tried) and they always need patches that slow them down. You consistently see Network Administrators looking harried and dusty as they struggle to keep machines purchased in 1999 running. Clouds of dust and debris fire out of the fan vents, the sky grows dark, and after the machine is fixed you see the technician emerge like Bruce Willis in the Die Hard series. These machines are still running, which your company is able to say saves time and money moving forward, but this is not always the case.

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Band-Aids,The Difference between Response Time and Fix Time

[fa icon="calendar'] May 18, 2015 1:36:04 PM / by admin posted in Information Technology, Response Time vs. Fix Time, Managed Service Provider

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You want your IT administrator/Managed Service Provider (MSP) to respond immediately to your problem, and you want it fixed as soon as possible. Unfortunately you need to figure out if they are actually fixing the problem or giving you Band-Aids.

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Teamwork is Always Better: Network Administrators vs. Managed Service Providers

[fa icon="calendar'] May 4, 2015 10:16:03 AM / by admin posted in Operations, Network administrator, Information Technology, IT, Managed Service Provider

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Businesses often find themselves caught between a rock and a hard place in the IT world. On one side they have their full time IT Administrator, who may have been with them since they were just a thought and computers were still notepads and pencils. Or they can have that IT Administrator who has slowly upgraded them over time, but waits years to upgrade things which should only take months. On the other side of the fence, businesses have the fear of hiring a Managed Service Provider (MSP) which some believe may try to force them to upgrade too fast, causing them to spend too much money too early, on software and equipment they don’t need. It makes decisions for business owners and executives tough on how to manage their IT systems. There is another way, however.

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